Even though RMA (Return Merchandise Authorization) is not something that directly contributes to your profit margin, it is something that will subtract from it if not dealt with properly.
What we offer is a one stop solution to take care of all RMA aspects within your store.
On top of that, the process tends to get somewhat messy, including multiple stages, confirmations, fraud risks and so on.
On one hand, our Magento returns extension is flexible enough to design the process to suit your business model.
And there is no avoiding the issue either as anywhere between 5% and 40% of merchandise sold online ends up either returned or replaced.
Extensive backend options From backend you can adjust most aspects of the process:
Automatic stock updates;
Define the return period;
Create requests from backend;
Email notifications for customer and admin;
Custom reasons & resolutions
Internal notes for RMA requests
Fraud protection With the print labels and unique tracking codes, you get protection against fraudulent returns and can easily follow not only RMA requests but products returned as well.
Multistore support Specify the store view for each request type and status.
Intuitive frontend For a customer, requesting RMA in Magento is really straightforward. All he has to do is:
Choose one or several products
Select reason and package condition
Add message and an optional attachment
Agree to an RMA policy.
RMA request can be created without even logging in.
Info storage All of the RMA requests are logged both within the Magento RMA extension tab and on the order page. Partial RMA There is a possibility of returning one product out of group order or even out of bundle purchase.
Compatibility Magento versions list: Community: 188.8.131.52 - 184.108.40.206 Enterprise: 220.127.116.11 - 18.104.22.168 Support & services: Community Edition: Support :90 Days Installation: $55 Enterprise Edition: Support: 180 Days Installation: Included
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