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$ 159
Streamline the process of product returns

Quick Overview

  • Admin control over RMA form, request editing, etc.

  • RMA request form is arranged in an intuitive way

  • Partial return allowed for orders with several items

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Product Description


Even though RMA (Return Merchandise Authorization) is not something that directly contributes to your profit margin, it is something that will subtract from it if not dealt with properly. What we offer is a one stop solution to take care of all RMA aspects within your store. On top of that, the process tends to get somewhat messy, including multiple stages, confirmations, fraud risks and so on. On one hand, our Magento returns extension is flexible enough to design the process to suit your business model. And there is no avoiding the issue either as anywhere between 5% and 40% of merchandise sold online ends up either returned or replaced.

Extensive backend options
From backend you can adjust most aspects of the process:

  • Automatic stock updates;
  • Define the return period; 
  • File attachments; 
  • Create requests from backend;
  • Email notifications for customer and admin;
  • Custom statuses
  • Custom reasons & resolutions
  • Internal notes for RMA requests
  • etc.

Fraud protection
With the print labels and unique tracking codes, you get protection against fraudulent returns and can easily follow not only RMA requests but products returned as well.

Multistore support
Specify the store view for each request type and status.

Intuitive frontend
For a customer, requesting RMA in Magento is really straightforward. All he has to do is:

  • Choose one or several products
  • Select reason and package condition
  • Add message and an optional attachment
  • Agree to an RMA policy. 

RMA request can be created without even logging in.

Info storage
All of the RMA requests are logged both within the Magento RMA extension tab and on the order page.
Partial RMA
There is a possibility of returning one product out of group order or even out of bundle purchase.

Help Document available in: Knowlegde Base

Compatibility Magento versions list:
Community: -
Enterprise: -
Support & services:
Community Edition:
Support :90 Days
Installation: $55
Enterprise Edition:
Support: 180 Days
Installation: Included


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Demo Links

  • Backend:
  • Customer's Account Page:
  • Guest RMA:

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