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Help Desk Ultimate


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$ 299

Magento 2 extension for managing customer tickets

Quick Overview


  • Customer-friendly as its easy to create, track, and manage tickets

  • Built-in content includes a number of automation rules and email templates

  • No third party storage used for saving and processing tickets

  • Agent workflow organized to minimize time waste

  • Ticket automations perform routine tasks without admin

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$299.00

Product Description

Details

  •  Each ticket is conveniently organized with all relevant information and an agent-to-client message thread available in one page.
  • There is also a selection of tools to mark progress, like status, priority, notes, and notifications
  • Top of these, the extension allows to use processing automations - delegating routine steps (like changing a status or assigning an agent) to the extension to be performed automatically.

Help Document Available in: Knowledge base

Support & Services:

Community edition :

Support Period: 90 Days

Installation: included

Enterprise edition :

Support Period: 360 Days

Installation: included

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Installation

Demo Links

Front-end demos

Contact form:http://magento2hdu.demo2.aheadworks.com/contact/    
New ticket by customer:http://magento2hdu.demo2.aheadworks.com/customer/account/login?tyt=8
My tickets:http://magento2hdu.demo2.aheadworks.com/customer/account/login?tyt=9

Back-end demos

Find the extension:http://magento2hdu.demo2.aheadworks.com/admin/admin/dashboard/
Ticket grid:http://magento2hdu.demo2.aheadworks.com/admin/aw_helpdesk/ticket/index/
Process ticket: http://magento2hdu.demo2.aheadworks.com/admin/aw_helpdesk/ticket/edit/id/6/
New ticket by agent http://magento2hdu.demo2.aheadworks.com/admin/aw_helpdesk/ticket/index?tyt=4
Explore automation:http://magento2hdu.demo2.aheadworks.com/admin/aw_helpdesk/automation/index/
Setup extension:http://magento2hdu.demo2.aheadworks.com/admin/admin/system_config/

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