Product Description
Details
- Each ticket is conveniently organized with all relevant information and an agent-to-client message thread available in one page.
- There is also a selection of tools to mark progress, like status, priority, notes, and notifications
- Top of these, the extension allows to use processing automations - delegating routine steps (like changing a status or assigning an agent) to the extension to be performed automatically.
Help Document Available in: Knowledge base
Support & Services:
Community edition :
Support Period: 90 Days
Installation: included
Enterprise edition :
Support Period: 360 Days
Installation: included
Installation
Demo Links
Front-end demos
Contact form:http://magento2hdu.demo2.aheadworks.com/contact/
New ticket by customer:http://magento2hdu.demo2.aheadworks.com/customer/account/login?tyt=8
My tickets:http://magento2hdu.demo2.aheadworks.com/customer/account/login?tyt=9
Back-end demos
Find the extension:http://magento2hdu.demo2.aheadworks.com/admin/admin/dashboard/
Ticket grid:http://magento2hdu.demo2.aheadworks.com/admin/aw_helpdesk/ticket/index/
Process ticket: http://magento2hdu.demo2.aheadworks.com/admin/aw_helpdesk/ticket/edit/id/6/
New ticket by agent http://magento2hdu.demo2.aheadworks.com/admin/aw_helpdesk/ticket/index?tyt=4
Explore automation:http://magento2hdu.demo2.aheadworks.com/admin/aw_helpdesk/automation/index/
Setup extension:http://magento2hdu.demo2.aheadworks.com/admin/admin/system_config/
